Vision
To be a high-quality, fast, experienced and reliable business partner by providing the most suitable solutions for our customers operating in the industrial and energy sectors, especially wind turbine manufacturers, for their main component transportation, crane services and wind turbine installation service needs.
Mission
We will conduct our operations in compliance with Occupational Health and Safety regulations while providing high-quality solutions related to logistics-crane and installation services tailored to meet our customers' needs with our wide range of services.
Our Values
- To provide the highest quality service in accordance with national, international and EU standards, protecting the environment and human health,
- To be able to provide services to customers and all other stakeholders in accordance with management system standards, with customer satisfaction at the center,
- To maintain the trust placed in Arkas's deep history and centuries of experience,
- To strongly motivate our employees, work in a success-oriented team spirit, and place importance on continuous training and development,
- To be an attractive and preferred innovative organization.
Policies
Arkas Heavy Quality Management Policy
As Arkas Heavy; while conducting logistics engineering activities in wind turbine installation, dismantling and service operations, project management, transportation of these equipment and crane services as well as heavy transportation processes,
- We aim to follow technological innovations and provide our customers with the highest quality service at the most economical costs, thus maintaining continuous customer satisfaction,
- Maintaining our employees' motivation and productivity at the highest level through continuous training,
- Recognizing Occupational Health and Safety and Risk Management as part of all our activities and promoting a preventive perspective,
- Working with respect to ethical values and team spirit, and
- To be a company in our sector with high competitive power, prioritizing service quality.
We commit to achieving our goals by meeting legal and applicable conditions and continuously improving our Quality Management System.
Arkas Heavy Occupational Health and Safety Management Policy
As Arkas Heavy, our priority is always occupational health and safety.
In all our processes, the basis of our policy is to prevent all harm that may come to our personnel, customers, suppliers, contractor companies, third parties, customer property and equipment.
We will monitor occupational health and safety performance and provide feedback on our employees' training and development in this area to ensure continuous improvement.
While conducting logistics engineering activities in wind turbine installation, dismantling and service operations, project management, transportation of these equipment and crane services as well as heavy transportation processes,
- We will comply with Occupational Health and Safety national regulations, international and EU standards,
- We will provide all our employees and interested parties with a healthy and safe working environment,
- We will work to prevent injuries and health deterioration,
- We will conduct systematic and scientific work to eliminate hazards and reduce occupational health and safety risks,
- The Occupational Health and Safety Management System and performance will be continuously improved,
- We commit to ensuring the participation of our employees and employee representatives in all these activities.
Arkas Heavy Environmental Management Policy
As Arkas Heavy; while conducting logistics engineering activities in wind turbine installation, dismantling and service operations, project management, transportation of these equipment and crane services as well as heavy transportation processes,
- To act with environmental sensitivity,
- To contribute to the protection of our natural environment,
- To prevent pollution and protect the environment by ensuring that waste and environmental impacts from our activities are kept to a minimum level,
- Increasing environmental awareness of personnel through training is our goal.
To achieve these goals;
- We will comply with environmental national regulations, international and EU standards,
- We commit to continuously improving our Environmental Management System to increase our environmental performance.
Arkas Heavy Complaint Management Policy
As Arkas Heavy; while conducting logistics engineering activities in wind turbine installation, dismantling and service operations, project management, transportation of these equipment and crane services as well as heavy transportation processes,
- To impartially register, evaluate and inform all relevant parties about requests, complaints, suggestions and requests from customers, employees and other interested parties with all justifications,
- Positive/negative feedback regarding the resolution process by the relevant work team on the day the complaint is recorded,
- Planning actions through identifying the root causes of complaints to prevent recurrence,
- To comply with national regulations, international and EU standards conditions,
- We commit that the "confidentiality principle" will be the basis of complaint resolution processes, ensuring transparency and objectivity, and providing the necessary resources.